Digitization speeds up intake

You have to move with the times, but with the current (too low) rates for physical therapy, it’s hard to invest, knows Anne Kluivers of Voorschoten-based physical therapy practice Paulides + Partners. “So when you can get a subsidy for much-needed digitization and cybersecurity, that’s incredibly nice.” With the voucher from Let digitalization work for you, Paulides + Partners expanded its services with a clear app in which patients can find their exercises, among other things.

20 years of experience

Anne Kluivers has been in the Paulides + Partners partnership for three years. But she has been working at the Voorschoten physiotherapy practice for almost 20 years. Together with 17 colleagues, she ensures that Voorschoten residents can come to Paulides for just about any physiotherapy complaint.

For their patient data and administration, Paulides + Partners has been using a healthcare-proven software package for years. This package needs expansion and innovation to keep up with the times.

“Innovating is quite an investment,” Anne explains. “And in healthcare the money is not there for the taking. Especially not now that the rates for physical therapy have hardly increased for years. So the voucher from Let digitization work for you was really a godsend for us.”

Exception

Anne heard about this low-threshold grant opportunity at a meeting of Voorschoten’s business association. “I raised this great opportunity with my fellow partnership members and they also responded positively. We applied for the voucher through the Key Region Leiden (formerly Economie071) website and received an approval. In doing so, an exception was made for us to the rule that the voucher must be tendered to a company in this region. Our practice has been working with this vendor for more than 43 years. And within healthcare, it is incredibly important that we work to high safety standards.”

With the expansion of the software, Paulides + Partners can send its clients a questionnaire even before the intake interview. “That saves us administrative pressure and it makes the intake process go faster,” says Paulides + Partners. It also gives patients the ability to download a care app that lists appointments, physical therapy exercises being given and other information and tips.

The colleagues at Paulides + Partners with Anne in the middle of the bottom row.

Home Visits

The new software also allows physical therapists to access the system via their cell phones. That allows them to access patient records and schedule appointments during home visits. “It’s very nice to be able to access records securely via our mobile. It saves a lot of scribbles and notes on paper that have to be sorted out or entered later.”

The next digitization step is to automate part of all administrative operations using AI. Anne is very much looking forward to that.

“Like the rest of healthcare, we are weighed down by the administrative burden. All the data we have to enter takes up a lot of our time. If AI can take over some of that, it will be a godsend for the sector. But when that will be is still a question mark for me, too. I am a physical therapist, not an ICT or AI specialist. And as healthcare people, we prefer to deal with people, because that’s where our heart lies.

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Wondering what digitization could mean for your business? Check out our project site, complete the digiscan, schedule a coaching call and attend one of the workshops below.

• November 11 (Leiden or Leiderdorp): LinkedIn Branding using AI (for advanced students).
• November 18 (Voorschoten): AI: Opportunity or Crisis? What does AI mean for your business?
• Nov. 25 (Leiden) – Personal Brand on LinkedIn with AI (basics)